Privacy Policy

Last updated: February 2026

Information We Collect

When you place an order or sign up to our mailing list, we collect the information you provide directly. This may include:

  • Your name and email address
  • Your shipping address and phone number (for order fulfilment)
  • Payment information — processed and held by ThriveCart; we never see or store your card details
  • Order history and correspondence with our studio

We also collect limited technical data automatically when you visit our website — including your IP address, browser type, pages visited, and referring URL — via our analytics provider. This data is anonymised and aggregated.

How We Use Your Information

We use your personal data only for the following purposes:

  • Processing and fulfilling your orders, including sending dispatch and tracking notifications
  • Responding to enquiries and customer support messages
  • Sending our studio newsletter — only if you have explicitly opted in
  • Improving our website and understanding how visitors interact with it (via anonymised analytics)
  • Complying with legal obligations (tax records, fraud prevention)

We do not use your data for automated decision-making or profiling.

Third Parties

We share your data with third-party services only to the extent necessary to operate our store:

  • ThriveCart — our checkout and payment processor. Your payment details are handled entirely by ThriveCart and governed by their privacy policy.
  • Shipping carriers (USPS, DHL, FedEx) — your name and delivery address are shared to fulfil your order.
  • Email provider — your email address is stored with our newsletter platform if you subscribe. You may unsubscribe at any time.
  • Analytics provider — anonymised, aggregated website usage data only. No personally identifiable information is shared.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Cookies

Our website uses a minimal number of cookies. We use a single analytics cookie to understand aggregate traffic patterns (pages visited, session duration, referral source). We do not use advertising cookies, tracking pixels, or third-party retargeting. You can disable cookies in your browser settings; this will not affect your ability to browse the site, though some features may be limited.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: ask us to correct inaccurate or incomplete information
  • Deletion: request that we delete your personal data (subject to legal obligations)
  • Opt-out: unsubscribe from our mailing list at any time via the link in any email
  • Portability: request your data in a portable format

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this privacy policy or how we handle your data, please contact us. We will respond within 5 business days.

Moonlit Canvas Co · 1204 Fir Creek Road, Ashford, WA 98304, United States · studio@moonlitcanvasco.com